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IMC
provides the following support to its customers: |
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Service
Support |
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Process
Support |
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Spare
Parts Support |
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Engineering
Support |
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IMC
offers a comprehensive support program to meet customer's needs. |
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Field
engineers who are available for consultation support every product
sold by IMC by telephone to assist with machine performance questions,
Parts identification, and to provide other information about machine
operation and servicing. |
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IMC
skilled field engineers perform machine and system installations,
as well as a wide variety of warranty and contract services. |
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Continuous
training process ensures that the field engineers stay abreast of
machine enhancements and maintenance techniques. |
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Field
engineers based at IMC office cover the whole of India, attend to
customers problems at the shortest possible time. |
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Along
with our principals' IMC wants you to utilize your machine to its
fullest capacity and eliminate unplanned downtime. To achieve this,
following are the levels of support available for customers to choose
from: |
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Level
1: TELEPHONIC
TECHNICAL SUPPORT (During office hours) |
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Field
engineers who are available for consultation support every product
sold by IMC by telephone to assist with machine performance questions,
Parts identification, and to provide other information about machine
operation and servicing . |
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Level
2: ANNUAL OPERATIONS CHECK AND EVALUATION |
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IMC
engineers evaluate overall performance, inspect machine adjustments,
advise on various maintenance techniques, and recommend any required
changes to customer maintenance and operational practices. New features
and equipment enhancements are discussed. |
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Level
3: PREVENTIVE MAINTENANCE SERVICE |
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This
services is a contractual service for preventive maintenance which
will be performed either monthly / quarterly and will cover all
preventive maintenance steps as per the equipment manufacturers
schedule. The service also includes an evaluation of customer's
maintenance procedures and recommendations for corrective action. |
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Level
4: TROUBLESHOOTING MAINTENANCE AND
OVERALL MAINTENANCE SERVICE. |
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The
service will resolve problems on the machines. Overhaul of machines
at customers request will be done after a inspection and advice
for procurement of spares necessary for such overhauls. |
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Level
5: TRAINING FOR MACHINE OPERATION
AND MAINTENANCE. |
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IMC
specialists will provide onsite training for customers engineers,
supervisors on all aspects of machine operation and maintenance. |
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Level
6: RELIABILITY SUPPORT. |
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Provide
analysis and improvements to increase machine reliability. |
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IMC’s
Process expertise gained through continuous exposure to varying
customer line configuration and difficult to solve process problems
is utilized by our clients to increase the line yields and utilize
the equipment's optimally. |
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Following
process support services are offered: |
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Equipment
selection: offered as a pre sale counseling to prospective
IMC customers. IMC studies the whole process/assemblies and suggest
the customer the equipment's best suited to meet customers volume
and quality requirements considering the level of automation required
by customer. |
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Productivity
support: Process yield improvements after studying customers
major areas of concern to increase overall throughput. |
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IMC
stocks the essential spares of equipment at its headquarters and
offer several delivery options. Spare parts will be shipped from
Singapore within 8 working hours on being intimated . |
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IMC
also helps establishing relationship with leading edge strategic
customers to help you with your requirements of PCB redesigning,
Identify spare machine capacities and deal with unique and advanced
assembly requirements. |
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Service
contacts: |
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MUMBAI
Tel : 0091-22-6684
0000
Fax : 0091-22-6684
0099 |
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DELHI
Tel :
0091-120-253 8230
Fax : 0091-120-253 8229 |
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BANGALORE
Tel :
0091-80-212 2298
Fax : 0091-80-223 7147 |
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PUNE
Tel :
0091-98334 04563 |
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